Banking Call Center Team Lead — Customer Experience
Job in
Pittsfield, Berkshire County, Massachusetts, 01201, USA
Listed on 2026-08-01
Listing for:
Beacon Bank
Full Time
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management
Job Description & How to Apply Below
Beacon Bank in Pittsfield, MA, is seeking a non-exempt Call Center Leader to oversee a Customer Support Specialist team and drive quality customer service, issue resolution, and growth opportunities. This role includes supervising remote staff and collaborating with the Call Center Manager to achieve team goals.
Ideal candidates have banking and call center experience, with strong communication and leadership skills.
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