Teller Representative

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Pittsfield, MA, US

Salary Range: $20.00 To $22.00 Hourly

West Street Branch

In-Office

Preferred not required

Bilingual employees are eligible to receive a stipend in addition to the posted pay range below after completing a proficiency test.

$1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Teller Representative provides high-quality member service through efficient, accurate, and friendly teller transactions. Promotes credit union products and services, ensures compliance with operational policies, and maintains cash handling standards. Contributes to Greylock’s mission and IDEA principles by fostering inclusive and member-focused financial experiences.

50%

Accurately processes member transactions (deposits, withdrawals, payments, check cashing, etc.) in accordance with credit union procedures and regulatory requirements, ensuring proper documentation and balances work and cash daily.

20%

Manages cash and coin inventory, requests and verifies currency, and follows all cash control policies to ensure accuracy and security.

15%

Maintains up-to-date knowledge of credit union procedures, services, and compliance updates specific to teller operations.

10%

Supports branch operations by providing exceptional service, collaborating with team members, and participating in business development initiatives to represent the credit union positively in the community.

5%

Actively promotes credit union products and services, cross-sells offerings, and refers members to appropriate departments for additional support, helping to broaden member relationships and deepen engagement.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

• Maintains a balanced cash drawer with minimal errors.
• Consistently meets or exceeds member service expectations.
• Actively refers products and services, meeting monthly referral goals.
• Demonstrates adherence to operational and compliance standards.
• Contributes to a positive and inclusive team environment.
• Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Experience:

Six months of cash handling experience in a financial or customer service setting preferred.

Education:

High school diploma or equivalent required.

Interpersonal

Skills:

Strong communication, problem-solving, and teamwork skills. Maintains a professional and positive attitude toward members and coworkers.

Technical/Other

Skills:

Proficient in Microsoft Office. Familiarity with office equipment, including adding machines, cash recyclers, and standard branch technology.

Ability to process high transaction volumes efficiently and accurately.

Member Service

Communication

Attention to Detail

Decision Making

Must be able to lift up to 25 pounds and stand for extended periods.

Member-facing branch setting with frequent in-person interactions. Standard office environment with frequent travel for float positions. Mileage reimbursed when traveling between locations.

The salary range for this role is $20.00 to $22.00. This is the salary range we in good faith…