Ticketing​/Reservations

Fresh Powder LLC Ticketing/Reservations Staff 2026/27 Pittsfield, MA
· Part time Company website

Bousquet Mountain is a premier all-season resort nestled in the beautiful Berkshires of western MA. During the winter months it offers excellent skiing and snowboarding, with trails suitable for all levels. In the summer visitors can enjoy the summer concert series, along with a variety of other events and activities. Bousquet Mountain’s modern lodge and delectable dining options provide a perfect blend of adventure and relaxation for outdoor enthusiasts and families.

Whether it's hitting the slopes or enjoying live music, Bousquet Mountain is the ideal destination for all seasons.

Bousquet Employees Enjoy Benefits Such as:

Season Passes
* Onsite Food and Beverage Discounts Outdoor Prolink Discounts Discounts on Rentals and Ski Tuning Discounts at Berkshire Bike and Board on Winter Equipment Discounted Indy Employee Pass Discounts on Family Passes, Lessons, Rentals, and Racing
** Pass Availability Subject to Work Hours Commitment and Length of Employment*

Bousquet Mountain is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.

LOCATION:

101 Dan Fox Drive, Pittsfield, MA

Full-Time and Part-Time seasonal positions available for Day shifts and Night shifts.

Job Summary:

Ticketing/Reservations employees are the ultimate sources of information and salespeople for all things a visitor would need to know at Bousquet Mountain. Provides customers with a variety of information, in person and by phone, by handing out written literature, answering questions, and describing and explaining activities, events, programs, services, rates, schedules, locations/directions, policies, and procedures.

Essential Functions:

• Connect customers with information they need to maximize the value and experience they have at Bousquet Mountain.
• Positively represent the mountain by being friendly and helpful.
• Sell lift tickets, season passes, lessons and rentals; help guests understand the various options and values to select the right products. Sales include in-person, online and over the telephone.
• Respond to customer questions, concerns, comments and complaints in person, by telephone, via email or by regular mail; resolve if possible; refer to supervisor or other staff member/department as indicated.
• Assist in the coordination of lost and found items.
• Be familiar with all of Bousquet Mountain’s products, services, and specials.
• Take payment and return correct change; process credit card payments; print/fill out tickets; process related records/forms, such as credits, coupons, upgrades, gift certificates, and the like. Cash out at end of day; prepare cash and sales reports.
• Communicate closely with other departments, particularly Rentals, Snow sports and Mountain Operations.
• Other customer service-oriented tasks as assigned.

Other Functions:

• Assist in general cleanup and maintenance of reception and work areas, including shoveling/sanding/salting of entryway and moving ski/board racks.
• Contribute to the development of guest service systems.
• Assist in the development of guest services databases.

  NOTE:
  
  All Bousquet Mountain employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

  Customer Service Expectations:
  
  With constant customer contact over the counter, will…