Assistant Director of Transfer Admission and Enrollment Services

Overview

Merrimack College seeks an enthusiastic, results-oriented professional to join the Undergraduate Admission Office as the Assistant Director of Transfer Admission & Enrollment Services. Reporting to the Director of Transfer Admission & Enrollment Services, this individual will be a key member of a dynamic, highly motivated team responsible for recruiting, admitting, and enrolling undergraduate transfer students, as well as supporting off-cycle first-year students.

The Assistant Director shares responsibility for meeting institutional enrollment goals and serves as a primary advisor to prospective students, their families, transfer advisors, and other constituents throughout the recruitment and matriculation cycle. This role functions as both a generalist and specialist across enrollment areas, including admission, orientation, financial aid, transfer credit evaluation, curriculum, and billing, providing exceptional customer service and fostering strong affinity to Merrimack College.

• Acting as the point of contact for newly enrolled students and their families leading up to Orientation and add/drop.
• Assist newly enrolled students in completing all onboarding tasks, like registering for Orientation, submitting health forms, completing placement exams, etc.
• Monitor, assess, and combat new student withdrawal (“melt”).
• Overseeing the recruitment and enrollment of first-time freshmen applying for a spring start term or fall start term post-May 1.
• Planning and executing year-long professional development and training opportunities for Enrollment Management.
• Demonstrate the ability to meet and exceed measurable goals.
• Be comfortable working with and analyzing data; independently track progress towards goals and make necessary adjustments.
• Cultivate strong relationships with students and families, school counselors, independent counselors, community-based organizations, alumni, and campus partners.
• Monitor matriculation activity and initiate proactive, consistent, and personalized outreach to students and families by phone, e-mail, text message, in writing, and in person.
• Communicate Merrimack's value proposition in a compelling way and provide top-notch customer service.
• Stay up to date on all relevant information and policies about the Institution.
• Actively participate and support on-campus, off-campus, and virtual UG admission events, as well as Orientation and myMack in Action programming.
• Serve as “Counselor of the Day”, meeting with prospective students and families visiting campus and conducting information sessions on academics, campus life, and steps to apply.
• Demonstrate leadership by successfully and independently managing and executing on assigned projects and responsibilities.
• Act as primary liaison between the Office of Admission and key partner offices on campus.
• Review first-time freshman applications and make appropriate recommendations following Merrimack's policies and procedures.
• Use historical data and market trends to develop and execute a recruitment plan for a designated territory.
• Travel independently for up to 12 weeks per year, representing Merrimack at college fairs, high school visits, off-campus yield events, alumni engagement events, and professional development conferences.
• Have the willingness and ability to work irregular hours, including evenings, weekends, and travel overnight out of state.

• Bachelor's degree required.
• Valid U.S. driving license required.
• 2-4 years of professional experience, preferably in a role that required high levels of customer service.
• Self-starter with a positive attitude, proactive mindset, and strong work ethic.
• Effective time management and organizational skills.
• Demonstrated ability to prioritize among competing tasks and pay close attention to detail while working in a deadline-driven, fast-paced environment.
• Demonstrated ability to problem solve, make decisions quickly, and approach challenges creatively and independently.
• Willingness to learn and utilize the latest technology in enrollment planning, including experience with a customer relationship management (CRM) system.
• Experience providing top-notch customer service.
• Exce…