Mortgage Processor & Closer

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Pittsfield, MA, US

8 days ago Requisition

Salary Range: $20.67 To $26.06 Hourly

Position Title: Mortgage Processor & Closer

Department: Mortgages

Work Arrangement: Hybrid- at least two days in-office per week, other days remote (8:30a-5:00p)

Sign on bonus
: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Mortgage Processor supports the real estate lending process by reviewing, verifying, and preparing loan files to ensure timely and compliant closings. This role contributes to an efficient mortgage operation by maintaining documentation accuracy, communicating with members and internal teams, and adhering to regulatory requirements. The position helps advance the Credit Union’s commitment to exceptional service and operational excellence.

• Coordinate and schedule mortgage and home equity loan closings, ensuring all necessary documents are prepared, reviewed, and compliant with regulatory standards.
• Conduct in‑branch home equity closings, reviewing documents with members and completing post‑closing recording steps. Collaborate with loan officers, processors, attorneys, and title companies to ensure timely and accurate closings.
• Review and process residential mortgage applications in accordance with Credit Union policies and secondary market guidelines, ensuring accuracy of data entry, rates, terms, and fees. Monitor critical file milestones such as appraisal receipt, contingencies, or expiring documents, and proactively manage timelines.
• Review and verify the accuracy of loan documentation, fees, disclosures, and closing instructions; prepare funds for disbursement in accordance with Credit Union policies. Ensure all loan files comply with federal and state regulations and internal lending policies related to credit scores, DTI, LTV, and RESPA/TILA requirements.
• Support cross‑team efforts to maintain service standards, including providing backup coverage and contributing to a positive, member‑focused team environment.

• Accurately and submitted in a timely manner.
• Member communications and service levels meet internal quality expectations.
• Regulatory and internal compliance is maintained across all file activity.
• Documentation and reporting meet audit readiness standards.
• Positive team collaboration and support of shared departmental goals.
• Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

• Experience: 2+ years of mortgage processing or equivalent financial services experience preferred.
• Education: High school diploma or equivalent required.
• Interpersonal
  
  Skills:
  
  Strong written and verbal communication skills. Ability to work collaboratively in a fast‑paced, deadline‑driven environment.
• Technical/Other
  
  Skills:
  
  Proficiency with mortgage loan origination systems, Microsoft Office Suite, and spreadsheet tools. Familiarity with real estate lending documentation and compliance standards.

Attention to Detail

Organizational Skills

Time Management

Analytical/Critical Thinking

Problem Solving

Must be able to remain in a stationary position for extended periods and operate standard office equipment. May be required to work occasional overtime…