Mortgage Origination Officer

Mortgage Origination Officer

The Mortgage Origination Officer serves as a primary relationship builder and home loan expert for members and prospects. This role is responsible for originating, counseling, and guiding members through the mortgage lending process while ensuring regulatory compliance and alignment with Credit Union goals.

Essential Functions & Responsibilities:

• Originate and underwrite a full range of real estate loan products to meet member needs and Credit Union production goals while ensuring compliance with all lending policies and secondary market guidelines.
• Support the full mortgage process by collecting documentation, ensuring timely follow-up with members and processors, and maintaining accurate and compliant loan files.
• Provide personalized credit counseling and mortgage readiness coaching to borrowers, particularly those from LMI and historically underserved communities, to increase equitable access to home ownership.
• Promote and cross-sell Credit Union products and services, encouraging use of Greylock as the member's Primary Financial Institution. Develop, manage, and deepen relationships with community partners, realtors, attorneys, housing agencies, and financial education providers to expand the Credit Union's presence and mortgage loan outreach.

Performance Measurements:

Knowledge and

Skills:

• Experience:
  
  3–5 years of experience in mortgage origination, real estate lending, or community financial services required.
• Education:
  
  Associate's degree or equivalent through specialized coursework. Additional business coursework preferred.
• Interpersonal
  
  Skills:
  
  Must demonstrate empathy, cultural competency, and strong relationship-building skills. Able to collaborate across departments and external stakeholders.
• Technical/Other
  
  Skills:
  
  Proficiency in Microsoft Office Suite, loan origination platforms, and spreadsheets. Understanding of underwriting, credit analysis, and secondary market guidelines. Certification as a Credit Union Financial Counselor (or ability to obtain within 90 days). Registration with NMLS required.

Key

Competencies:

• Communication
• Sales & Influence
• Organizational Skills

Additional

Competencies:

• Emotional Intelligence
• Learning Aptitude
• Time Management

Physical Requirements:

Must be able to travel within the designated geographic territory, including attendance at evening and weekend events. Must be able to remain in a stationary position for extended periods and operate standard office equipment.

Work Environment:

Frequent engagement with members, community organizations, and real estate professionals. Some in-person attendance required for events and partner meetings.

Salary Range:

The salary range for this role is $32.68 to $42.49. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee's pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs.

This range may also be modified in the future.

Service and stability:
With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportuni…