Patient Placement Assistant

The Patient Placement Assistant prioritizes assignments for inpatient, observation, and day-stay patients, ensuring placement based on established criteria. Accurate documentation is maintained following all protocols, and the assistant acts as a liaison between Berkshire Health and external customers, ensuring customer satisfaction.

• Under the direction of the Care Coordination Supervisor, the Patient Placement Assistant receives and assesses requests from all major customer constituencies: patients, providers, and service areas, including the transfer center. The role involves analyzing and coordinating the exchange of accurate and thorough information to ensure proper patient placement.
• This position works closely with the Care Coordination Supervisor to coordinate patient placement functions and assists in collecting key data elements for departmental metrics and monitoring.

• Experience:
  • Proven customer service experience required.
  • Direct Patient care experience preferred.
• Education:
  • High School or GED required.
  • Associate’s degree preferred.
• Licensure &
  
  Certifications:
  • None

• Strong verbal and written communication skills, enabling effective interaction with patients, healthcare providers, and external service areas.
• Ability to prioritize and manage multiple tasks, ensuring timely patient placement and coordination while adhering to quality standards.
• Ability to assess and analyze patient placement requests to ensure accurate decision-making based on established clinical criteria.
• Ensure accurate documentation and follow established protocols.
• Strong teamwork skills, working effectively with the Care Coordination Supervisor and other healthcare staff to ensure smooth patient flow.
• Demonstrate a service excellence attitude, ensuring that all calls and interactions are professional, respectful, and meet the needs of patients, families, and staff.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Proficient in using computer systems and patient placement software to manage patient placement tasks efficiently.
• Ability to assist in the collection, management, and reporting of key data elements for departmental performance monitoring.
• Ability to synthesize clinical information to properly place patients in the correct location.
• Understanding of patient confidentiality standards and adherence to hospital policies to maintain privacy and compliance.
• Proficient in computer applications.

• Title of position(s) supervised:
  • None