Behavioral Health Provider Account Manager II
Listed on 2026-02-12
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Healthcare
Healthcare Administration, Healthcare Management, Health Communications
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32
Health
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Join to apply for the Behavioral Health Provider Account Manager II role at Point
32
Health
Who We Are
Point
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Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
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Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.
We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
Who We Are
Point
32
Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
32
Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.
We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point
32
Health.
Job Summary
Under the direction of the Manager, Provider Account Management (PAM), the PAM 2 will play a critical role in developing and maintaining key provider constituent relationships while serving as the primary point of contact for resolving escalated provider operational issues that may impact contract and/or overall Point
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Health business strategy. The individual will act as a senior liaison promoting mutually positive relationships through coordination and collaboration with leveraged and critical providers, hospital associations, medical societies and professional trade associations, and vended partners across the multi-state delivery and enterprise systems. This role serves as a Provider Account Manager coordinating monthly and quarterly Business Operations and Steering Committees.
Role responsibilities include the coordination of Point
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Health’s critical provider related constituent relationships, escalated issue management and dispute resolution activities. He/she collaborates with external and internal cross-functional resources to ensure the needs of the provider network are met, including timely resolution of high impact claim or operational issues. This individual may interact directly with providers and office staff at various levels as needed and will serve as a subject matter expert providing consultative services internally with other key stakeholders such as claims, contracting, call center, plan specific and or policy teams.
Job Description
- Acts as the primary point of contact for complex operational issues and is responsible for identifying and documenting issues including but not limited to developing action plans, testing feasible solutions, guiding resolution and communicating to the appropriate personnel within Point
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Health and the provider site. - Leads and facilitates regular internal and external meetings at the Provider sites (defines and develops agendas, keeps meetings on track, documents and distributes meeting minutes and manages all follow-up tasks.)
- Continuously enforces/ maintains the servicing model and makes recommendations for improvements…
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