Associate Engineer, Product Support

We're committed to bringing passion and customer focus to the business.

Trinity Life Sciences is seeking a motivated and detail-oriented Production Support Engineer to join our Data & Analytics team. This role is ideal for someone early in their career who is eager to learn and grow within a fast-paced production environment. You will support system reliability, contribute to release management, enhance monitoring capabilities, and participate in on-call rotations to ensure seamless operations.
** Key Responsibilities
**** Production Monitoring & Incident Response
*** Monitor production systems to ensure uptime and performance
* Respond to alerts and troubleshoot issues under guidance from senior team members
* Document incidents and resolutions for future reference
** Production Release Management
*** Assist in coordinating and executing production releases
* Validate deployments and ensure proper rollback procedures are in place
* Collaborate with development and QA teams to ensure release readiness
** Monitoring Enhancements
*** Contribute to improving system monitoring and alerting tools
* Help identify gaps in current monitoring coverage and propose enhancements
* Support implementation of new dashboards and metrics
** Automation & Dev Ops Support
*** Assist in automating routine support tasks and deployment processes
* Learn and apply Dev Ops tools and practices (e.g., Git, Jenkins, Docker)
* Support CI/CD pipeline maintenance and configuration
** SQL & Data Operations
*** Write and optimize basic SQL queries for data validation and troubleshooting
* Support database maintenance and performance tuning under supervision
** On-Call Support
*** Participate in on-call rotation to provide after-hours support for critical issues
* Escalate incidents appropriately and ensure timely resolution
** Team Collaboration & Communication
*** Work closely with Dev Ops, engineering, and analytics teams to resolve issues
* Communicate production status and incident updates to stakeholders
* Participate in team meetings and contribute to operational planning
** Qualifications
* ** Bachelor’s degree in Computer Science, Information Technology, or related field
* 1–2 years of experience in production support, technical operations, or Dev Ops
* Basic proficiency in SQL and scripting (e.g., Python, Power Shell)
* Exposure to cloud platforms (preferably Azure) and ETL workflows
* Familiarity with Dev Ops tools and concepts is a plus
* Strong problem-solving skills and eagerness to learn
* Excellent communication and teamwork abilities
* Willingness to participate in on-call rotations

Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for the life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors. To learn more about how Trinity is elevating life sciences and driving evidence to action, visit ’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills;

level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is **$70,000 - $85,000.
** In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.
** Trinity’s Commitment to Diversity, Equity & Inclusion
** Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family,…