IT Support Specialist

IT Support Specialist (260003PC)

The Berkshire District Attorney’s Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations, laptops, printers, peripherals) and delivering essential end-user training.

• Manage user accounts via Active Directory and Exchange Admin Center.
• Provide Windows 11 and Office 365 training and troubleshooting.
• Build, maintain, and deploy desktop/laptop system images.
• Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec).
• Handle procurement, installation, and deployment of new computer equipment.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Coordinate with LAN/WAN administrators to resolve network problems.
• Manage, track, and order hardware/software assets and IT supplies.
• Deliver courtroom media presentation support in partnership with the Communications Specialist.
• Facilitate virtual meetings using Zoom, Microsoft Teams, and Web Ex.
• Assist with digital document management, file archiving, and automated forms projects.
• Create, update, and maintain internal IT documentation and procedures.

• Minimum 2 years of relevant IT support experience.
• Proven track record of excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently and collaborate within a team.

• Advanced administration of SharePoint, Teams, One Drive, Planner and Microsoft Lists.
• Hands‑on experience with multimedia editing software.
• Familiarity with virtualization technologies (e.g., VMware).
• Technical certifications or college degrees are valued but not required for candidates with equivalent deep technical knowledge.

• Must possess a reliable personal vehicle for daily travel.
• Ability to work occasional evenings or weekends as required.
• Ability to lift, move, and carry equipment weighing up to 50 lbs.

IT Support Specialist reports to the IT Manager.

$50,000 to $55,000 per year.

Full‑time positions offer a state benefit package that includes medical/dental/vision insurance, life and disability insurance, retirement plans, and paid vacation, personal and sick leave, and paid parental leave.

The Berkshire Attorney's Office is an EEO Employer with a firm commitment to diversity, equity and inclusion in hiring practices.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:
Julia Sabourin – 413‑443‑5951.