Business​/Process Analyst AI Reliability Engineering

Business / Process Analyst AI Reliability Engineering

Responsibilities for this position include:

What you'll own:

• Current-state process mapping. Document existing business processes end-to-end: tasks, roles, systems, handoffs, decision points, exceptions, and workarounds. Get the real process, not the documented one.
• Future-state design. Work with Domain SMEs and the engineering team to define target processes that leverage AI capabilities automation, intelligent routing, predictive decision support while preserving business rules that exist for a reason.
• Gap analysis. Identify what changes between current and future state process changes, data requirements, training needs, compliance impacts. Make the implicit explicit.
• User workflow analysis. Understand who performs each task, what systems they touch, what their pain points are, and what adoption barriers exist. The best system in the world fails if people won't use it.
• Acceptance criteria. Define clear, testable criteria for whether the new system meets the business need. Work with the Product Owner to ensure the pod builds what the business actually requires.

What you won't own:

• Technical implementation decisions you define the what, the engineers define the how
• Backlog prioritization that's the Product Owner's call
• Change management or training delivery that's a matrix partner role

What makes this role different:

• Your analysis directly shapes what gets built. You are not writing requirements for a vendor to interpret you are sitting next to the engineers who will build it.
• You are working on AI-native system replacement, not incremental improvement. The future state isn't a better version of the current system it's a fundamentally different approach.
• You will have direct access to the people who actually do the work today. Not their managers. Not their documented procedures. The people.

Required qualifications:

• Bachelors degree plus 5 years of experience in business analysis, process engineering, or operations analysis
• Demonstrated experience mapping complex business processes across multiple systems and stakeholder groups not just documenting what people tell you, but observing and validating how work actually flows
• Experience with enterprise systems (ERP, CRM, HRM, MES, or similar) you understand how these systems support business operations and where they create friction
• Strong communication skills you can interview a shop floor operator at 6am and present findings to a VP at 2pm, and both conversations are productive
• Experience translating business requirements into clear, testable acceptance criteria that engineering teams can build against
• U.S. citizenship required. Department of Defense Secret security clearance is required at time of hire.

Preferred qualifications:

• Experience in system modernization or legacy replacement projects you have been through the pain of migrating off a system that an organization has used for 15+ years
• Familiarity with AI/ML capabilities enough to understand what automation, intelligent routing, and predictive analytics can realistically do for a business process
• Experience in manufacturing, defense, or complex enterprise environments with process compliance requirements
• Process modeling tools and methodologies (BPMN, value stream mapping, or similar)
• Data literacy you can read a database schema, understand data flows, and have credible conversations with data engineers about what information exists and where

What sets you apart:

• You get the real process, not the official one. You know that the documented procedure and the actual workflow are rarely the same thing.
• You ask why. When someone says "we've always done it this way," you find out whether there's a real reason or just inertia.
• You can explain a complex workflow simply. Your process maps are tools that engineers actually use, not artifacts that satisfy a checklist.
• You think about adoption from day one. The best process redesign fails if the people doing the work don't buy in.
• You have been wrong before and adjusted. You know that your first process map is a hypothesis, not a fact.

Salary note:
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined salary range USD $ - USD $ /Yr.

Company overview:
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency.

We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment…