Service Dispatch & Scheduling Coordinator

The Service Dispatcher at Laureyns United plays a crucial role in ensuring the smooth operation of our Service Department. You will be responsible for coordinating the scheduling and dispatching of technicians to service calls, effectively managing resources to maximize efficiency and customer satisfaction.

• Receive incoming service calls and prioritize them based on urgency, customer needs, and technician availability.
• Coordinate with technicians to schedule service appointments and dispatch them to job sites in a timely manner.
• Maintain constant communication with technicians to provide updates on job assignments, changes in schedule, and customer requirements.
• Monitor technician progress and adjust schedules as needed to accommodate unforeseen circumstances or emergencies.
• Coordinate with customers to confirm appointment times, provide service updates, and address any concerns or issues.
• Collaborate with other departments, including sales and maintenance, to optimize workflow and resource allocation.
• Utilize scheduling software and databases to manage open service orders daily.
• Ensure compliance with company policies and procedures.
• Performs other related duties as assigned.