Branch Manager

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Regular Full-Time Management West Street, Pittsfield, MA, US

Salary Range: $60,000.00 To $78,000.00 Annually

Position Title: Branch Manager

Department: West Street Branch

Work Arrangement: In-Office (Monday-Friday 8a-5:30p, Saturday 8a-1p 2/month)

Sign on bonus
: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

Location Incentive: In addition to base pay, a $40.00 weekly location incentive may be provided. The incentive is non-guaranteed and may be modified or discontinued at the Company's discretion.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Branch Manager leads all aspects of branch operations to ensure effective delivery of member services, product referrals, and compliance. This position oversees staff development, business development, facility management, loan origination, and member satisfaction, serving as a strategic and operational leader at the branch level in alignment with Greylock’s mission and performance expectations.

Essential Functions & Responsibilities:

25%

Manage daily branch operations, including staffing, scheduling, coaching, and oversight of the teller line and member services. Conduct performance reviews, coach and mentor staff, and make hiring and disciplinary recommendations.

20%

Promote business development and community engagement by educating members about Credit Union products and services, and participation in community events. Track and exceed personal, branch, and referral goals.

15%

Originate, underwrite, and process consumer, and home equity applications. Guide members through product options and ensure accurate documentation for timely underwriting and closing.

10%

Ensure compliance with BSA/AML, regulatory requirements, and cash handling procedures. Oversee and perform monthly audits of vaults, ATMs, and teller cash drawers in accordance with operational procedures.

10%

Provide resolution for complex member issues involving wire transfers, trusts, estates, POAs, business accounts, and escalated service complaints.

10%

Maintain facility, security, and branch equipment to ensure a professional and safe environment. Ensure dual control procedures, respond to alarms, and deliver staff training on security practices.

5%

Assist in the training and mentoring of The Greylock Team and support system-wide process improvements and consistency.

5%

Serve as Notary Public and/or Medallion Guarantee signer as needed. Maintain required MLO registration.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

• Meet or exceed branch goals in member service excellence as measured by NPS.
• Meet or exceed branch goals in deposits, checking, loans, and referrals.
• Maintain audit and regulatory compliance with minimal exceptions.
• Staff are effectively coached, evaluated, and supported in their development, with GPS reviews completed on time and thoroughly.
• Branch operates efficiently, staying within budgeted expenses.
• Demonstrates commitment to Greylock’s culture by creating safe, respectful, and inclusive spaces, and actively engaging in coaching, mentoring, and peer support.

Knowledge and

Skills:

Experience:

3+ years of experience in branch operations, with prior supervisory…