Director of Operations

Residential Director of Operations

Department:
Developmental Brain Injury Services (DBIS)

Headquarters:
Pittsfield, MA
Full-Time
Starting Salary: $60,000-$66,160 (Based on Experience and Certifications)

Service Net is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with Service Net's mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

• Demonstrated experience working with individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
• 3-5 years of proven management experience in human services or related field
• Strong communication, organizational, and computer skills
• Valid driver’s license and an acceptable driving record
• Certification in Medication Administration (MAP)

We invest in our people the way we invest in our mission—with trust, vision, and heart

Service Net offers a generous benefits package for full-time employees, with pro-rated benefits for part-time staff.

• Generous paid time off
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

We’re dedicated to your well-being and want to help you grow professionally, with many opportunities to advance and thrive as part of our team.

403(b) Retirement Plan (with contributions made by Service Net)

Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance

Discounted Auto and Homeowner’s Insurance

Continuing Education & Loan Forgiveness Opportunities

Because what we do changes lives - and so will you. As part of a passionate team on the front lines of recovery, you’ll find not just a job, but a calling.

Service Net is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Service Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

At Service Net, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.