Senior Field Application Specialist

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands‑on support?

We are prioritizing candidates open to being based in our Boston, MA office, although we will also consider remote candidates located in EST or CST timezones. This is a field‑based role that will require a minimum of 50% travel to our customers sites across the US.

We believe there is a smarter, more data‑driven way to make decisions in healthcare and our cloud‑native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data‑driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

As our Senior Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the Sales and Product Marketing teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage

• Elaborate laboratory documents
• Train internal and external collaborators

• Gather feedback from customers regarding their needs, communicate internally for product design improvement
• Coordinate with the development and/or marketing team for proper market implementation

• Hands on experience with NGS library preparation and captures is required
• Experience with liquid handler robots (Hamilton, Beckman, ...) is a strong plus
• Master's degree in Life Sciences, PhD preferred
• Excellent customer relations & service skills
• Willing to travel to various locations for executing trainings and any customer supports (60%)
• Excellent scientific communication skills, both oral and written
• High level of accuracy, reliability, and strong organizational skills
• Strong problem-solving abilities and logical reasoning
• Collaborative mindset with great team spirit

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our US benefits package is comprehensive, but varies internationally in line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options.
• Life and AD&D company provided
• Company 4% match 401K contributions
• Company-paid Short and long-term disability insurance
• 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
• FSA commuter benefits
• Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
• Voluntary Pet Insurance and Auto and Home options
• Employer Assistance Program free for all employees

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious;
Resilient & Nimble and Fearlessly Adventurous.

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide;
We Do;
We Collaborate;
We Innovate;
We…