HVAC Service Technician

Title, Location, Schedule & Pay

• Job Title: HVAC Service Technician

• Location: Pittsfield, MA (Servicing Berkshire County and surrounding 1-hour radius)

• Schedule: Full-time, 8-hour daily shifts with flexible start times (7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM). Average 8-10 hours/day.

• On-Call Expectation: Rotating 24/7 on-call shift every 5th weekend (stretching to every 6th-7th weekend as team size expands).

• Pay: $30.00 - $45.00 per hour depending on experience level.

• Premium Healthcare: Health, Dental, and Vision coverage with 90% employer contribution
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• 100% Employer-Paid Disability & Life: Disability and Life insurance paid 100% by the company; FSA and HSA options available.

• Retirement: 401(k) retirement plan with a 4% company match.

• Generous Paid Time Off: 2 to 3 weeks of paid vacation to start (negotiable based on experience/tenure).

• Incentives & Overtime: Performance spiff program (adds $10,/year for high performers) plus ample overtime opportunities (45+ hrs/week).

• Company Vehicle & Tech: Company vehicle, uniforms, and an iPad provided for digital dispatching.

• Tool & Training Programs: Tool assistance program for purchasing specialty gear, plus paid weekly training (including support and sponsorship toward earning your Massachusetts state trade license).

• Experience: Minimum 3+ years of HVAC service experience (5-10 years preferred). Must be proficient at troubleshooting gas and oil furnaces on day one.

• Certifications & Checks: Active EPA certification (or willingness to complete the exam upon hire) and a clean criminal background check required for client site clearances.

• Tech Proficiency: Comfortable utilizing mobile FSM software (Service Titan) on an iPad in a paperless workflow.

• Technical Versatility: Familiarity or willingness to learn complex regional systems, including mini-splits, heat pumps, steam/hot water boilers, radiant flooring, and geothermal units.

• Requirements: Valid driver's license with a clean driving record and personal hand tools.

• Field Service & Maintenance: Perform diagnostic calls, repairs, and scheduled preventive maintenance across a 50/50 mix of residential and commercial customer sites.

• System Diagnostics: Service residential systems (forced hot air, gas/oil/propane, boilers, heat pumps) and commercial infrastructure (boilers, large chillers up to 250 tons, and building control systems).

• Customer Interaction: Communicate directly with residential homeowners, facility managers, and industrial site coordinators to explain completed services clearly.

• Continuous Improvement: Participate in weekly paid training sessions to broaden technical knowledge on advanced hydronics, steam systems, and specialized equipment controls.