Tenancy Preservation Service Coordinator

Tenancy Preservation Program Service Coordinator

Bilingual candidates are strongly encouraged to apply. Please submit a cover letter and resume.

• Communicates with the TPP Director through regular supervision to ensure task completion and sharing of information.
• Provides assessment, referral and case management to clients to resolve issues of problem tenancy.
• Provides regular consultation, training and assistance to local service providers on issues affecting tenancy and the requirement of house court agreements; troubleshoots and facilitates resolution with service providers of any issues or conflicts to ensure implementation of service plans.
• Serves as a neutral liaison to all parties, documenting ongoing service plans, contacts, progress toward pragmatic goal achievement, and outcomes.
• Serves as a consultant to the Western Massachusetts Housing Court; comfortable with court environment and delivering oral presentations.
• Facilitates engagement in ongoing community services for TPP participants, enabling successful negotiation of community tenancy.
• Develops plans for more appropriate housing when present difficulties cannot be resolved (e.g., eviction cannot be prevented).
• Demonstrates ability to work with people and families representing a diverse cross-section of Berkshire County’s disadvantaged population, including all ages, people with complex disabilities, and people from differing ethnic, racial, and linguistic communities in a culturally and linguistically responsive manner.
• Maintains paper and electronic files on all active referrals consistent with agency and program policies and with state and federal regulations.
• Maintains a valid driver’s license and a reliable vehicle for work during hours; transports clients as necessary.
• Performs regular outreach and home visits to tenants.
• Performs other similar or related duties as responsibilities necessitate or as assigned by supervisor.

• Well-developed clinical, assessment, crisis intervention, case management, client advocacy and organizational skills.
• Demonstrated ability to work effectively with poor and treatment-resistant or treatment-unresponsive adults and families in a respectful manner that fosters engagement, hope, and tenancy retention.
• Minimally 3 years’ experience working with homeless or formerly homeless individuals.
• Minimally 3 years’ experience working with adults and families with serious psychiatric, cognitive, and behavioral disabilities.
• Excellent writing and oral communication skills.
• MA driver’s license (use of a personal vehicle for work-related tasks and travel).

• Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
• Ability to negotiate and resolve differences in a creative and flexible manner with TPP participants, housing court personnel, housing management staff and landlords, social service and treatment agencies, etc.
• Ability to function under pressure in a fast-paced and challenging human service environment.
• Ability to be flexible, open and responsive to ongoing feedback and complex economic, structural/systemic, and social issues.
• Ability to articulate and communicate the TPP mission in a consistent and enthusiastic manner to all participants.

$43,000 – $48,000 a year