Tenancy Preservation Service Coordinator

Tenancy Preservation Program Service Coordinator (Bilingual Candidates)

We strongly encourage bilingual candidates to apply. Please submit a cover letter and resume.

• Communicates with TPP Director through regular supervision to ensure task completion and sharing of information.
• Provides assessment, referral and case management to clients to resolve problems related to tenancy.
• Provides regular consultation, training and assistance to local service providers around issues affecting tenancy and the requirements of house court agreements.
• Troubleshoots and facilitates resolution with service providers of any issues or conflicts to ensure implementation of the service plan.
• Serves as a neutral liaison to all parties and provides ongoing documentation of service plans, contacts, progress toward pragmatic goal achievement, and outcomes.
• Serves as a consultant to the Western Massachusetts Housing Court; must be comfortable with the court environment and deliver oral presentations.
• Facilitates engagement in ongoing community services for TPP participants that enable them to successfully negotiate community tenancy.
• Develops plans for more appropriate housing when present difficulties cannot be resolved (e.g., eviction cannot be prevented).
• Demonstrates ability to work with people and families who represent a diverse cross section of Berkshire County’s disadvantaged population, including people of all ages, people with complex disabilities, and people from differing ethnic, racial, and linguistic communities in a culturally and linguistically responsive manner.
• Maintains paper and electronic files on all active referrals consistent with agency and program policies as well as state and federal regulations.
• Has a valid driver’s license and reliable vehicle to utilize during working hours; transports clients as necessary.
• Performs regular outreach and home visits to tenants.
• Performs other similar or related duties as responsibilities necessitate or as assigned by supervisor.

• Well‑developed clinical, assessment, crisis intervention, case management, client advocacy and organizational skills.
• Demonstrated ability to work effectively with poor and treatment‑resistant or treatment‑unresponsive adults and families in a respectful manner that fosters engagement, hope, and tenancy retention.
• Minimum 3 years of experience working with homeless or formerly homeless individuals.
• Minimum 3 years of experience working with adults and families with serious psychiatric, cognitive, and behavioral disabilities.
• Excellent writing and oral communication skills.
• MA driver’s license and use of a personal vehicle for work‑related tasks and travel.

• Ability to work collaboratively as a member of multidisciplinary and cross‑functional teams.
• Ability to negotiate and resolve differences in a creative and flexible manner with TPP participants, housing court personnel, housing management staff and landlords, social service and treatment agencies, etc.
• Ability to function under pressure in a fast‑paced and challenging human service environment.
• Ability to be flexible, open and responsive to ongoing feedback and complex economic, structural/systemic, and social issues.
• Ability to articulate and communicate the TPP mission in a consistent and enthusiastic manner to all participants.

$43,000 – $48,000 a year