IC Operations Manager

About Ship Monk

Ship Monk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant‑first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network:
  Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology:
  We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support:
  We provide hands‑on, “mom and pop” support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing:
  We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future:
  We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant‑first:
  We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it:
  We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk:
  We believe in our team and invest in our people.
• Change the score:
  We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done:
  We're a fast‑paced, high‑growth company that values action and results.

In this role you will be responsible for supporting Ship Monk’s quality and training programs, working hands‑on with key stakeholders to drive process excellence, continuous improvement initiatives, and successful site‑launch efforts. Core focus areas will include analyzing data to identify root cause and driving continuous improvement projects. You will work collaboratively with Operations, HR, and other teams to evaluate, create, improve, and drive new quality and training processes and systems.

A successful candidate will have broad, hands‑on experience in operations environments, training execution, analytical skills, and a strong track record of improving operational performance metrics, particularly those related to safety, quality, and productivity.

To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.

• Create and maintain a safe work environment for all Associates and Leaders.
• Relentlessly drive and support continuous improvement efforts across the network.
• Collaborate with key stakeholders to identify opportunities in related processes, operations performance levels, and knowledge management practices.
• Leverage both quantitative and qualitative inputs to identify opportunities for continuous improvement.
• Ensure the standard processes and quality assurance measures are in place and being adhered to across the network.
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
• Support and lead the creation of high‑impact training materials and/or processes.
• Operate as a communicator of quality control policies and continuous…