Dispatch Specialist

Overview

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Dispatch Specialist at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Associate Discounts and Community Giveback Programs

Hybrid work schedule (2 days a week onsite required)

College Tuition Savings Program

Caring Family Culture Toward all Associates

Certified as a FORTUNE Great Place to Work

Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Family owned for 90+ years

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

Monday through Friday 12:00pm-8:30pm EST

* Training will be completed on day shift*

The hourly rate for this position is $18.00 with potential for rate increases in the first 6 months.

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

• High school diploma/GED
• Customer Service experience preferred
• Ability to work 2 days onsite in Pittston, PA

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry.

Thank you for your interest in Benco Dental. We look forward to hearing from you!

We re proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates  differences to foster a culture of diversity and inclusion every day.  to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.