Dispatch Specialist; Hybrid

Position: Dispatch Specialist (Hybrid)
Pittston PA 2 days a week onsite Dispatch Specialist Position at Benco Dental At Benco Dental our company is our family and we are looking for a new addition to assist us in Driving Dentistry Forward Please review the description below carefully to ensure that this position is the perfect match for you Whats in it for YOU Excellent Compensation Packages Medical Dental and Vision Benefits Effective on Day 1 401k Package Effective on Day 1 Paid Time Off Program Profit Sharing Associate Discounts and Community Giveback Programs Hybrid work schedule 2 days a week onsite required College Tuition Savings Program Caring Family Culture Toward all Associates Certified as a FORTUNE Great Place to Work Opportunities to join resource groups that promote Diversity Equity and Inclusion Family owned for 90 years Position Summary The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries issues and orders and resolving service related issuesproblems The Shift Monday through Friday 1200pm 830pm EST Training will be completed on day shift The Pay The hourly rate for this position is 1800 with potential for rate increases in the first 6 months Do YOU Possess These Skills and Attributes Ability to communicate effectively

Excellent computer telephone and customer service skills

Ability to multitask

Attention to detail

Do These Responsibilities Interest YOU Ensure that all communication with customers internal external is courteous cordial business like and timely

Efficiently cover phones for service calls as needed

Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls

Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs

Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve

Research information needed to handle requests for credit or billing problems

Enter basic part orders using the manufacturer number or the item number if needed

Accurately bill all service invoices using correct item numbers quantities and van stock

Keep accurate records of deleted or cancelled calls

Accurately document discussions with customers technicians Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service

Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations

Maintain a composed confident and professional manner in all situations Lead by example by keeping a positive can do attitude

Do YOU Meet These Requirements High school diploma

GED Customer Service experience preferred

Ability to work 2 days onsite in Pittston PAWho We Are Its our Mission to Drive Dentistry Forward Benco Dental the largest privately owned full service dental distributor in the United States has remained in the family since 1930a family that now includes our more than 40000 customers and over 1500 associates in the 48 contiguous states We provide more supply and equipment options than any other full service distributor an offering enhanced by a comprehensive suite of services including office design equipment repair practice coaching financing and project management wealth management and dental specific technology solutions These services are supported by over 400 professionally trained sales representatives and 300 factory trained service technicians who begin every task by asking What does the customer want If you enjoy working for a progressive company who is committed to diversity in our workforce who values all customers and associates who also provides the opportunity for growth and development we encourage you to learn more about our Benco family We are looking for driven professionals who want to play a key role in our future success while making a positive impact within our industry Thank you for your interest in Benco Dental We look forward to hearing from you Were proud to be an equal opportunity and affirmative action employer At Benco Dental we celebrate our associates differences to foster a culture of diversity and inclusion every day  to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco