Dispatch Specialist; Hybrid

Dispatch Specialist Position at Benco Dental

• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• Hybrid work schedule (2 days a week onsite required)
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
• Family owned for 90+ years

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

Monday through Friday 12:00pm-8:30pm EST

Training will be completed on day shift

The hourly rate for this position is $18.00 with potential for rate increases in the first 6 months.

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

• High school diploma/GED
• Customer Service experience preferred
• Ability to work 2 days onsite in Pittston, PA

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day.  to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.