PC Support Techician

Worldwide Tech Services is a global leader in delivering technology services and solutions to demanding clients. Headquartered in Billerica, MA, we provide infrastructure and professional services to leading technology providers, outsource rs, businesses, and consumers.

Position:
Dynamic PC Support

This role involves tasks related to repairing a variety of client products, including troubleshooting desktops and laptops, supporting Desk Side applications and infrastructure, and interacting directly with clients to resolve technical issues promptly and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver service calls within established service level agreements
• Meet customer satisfaction criteria as per guidelines
• Complete administrative tasks and real-time reporting for each call
• Follow policies and guidelines for service delivery
• Manage assets and inventory efficiently
• Report activities accurately and timely
• Adhere to safety policies and guidelines
• Perform additional duties as needed

Qualifications

Education and Experience:

• Technical school certification or equivalent, with 0-2 years relevant experience
• Customer service experience is a plus

Certifications and Skills:

• Maintain OEM Certifications as directed
• Knowledge of relevant hardware and software
• Valid driver’s license, reliable transportation, registration, and insurance

Skills:

• Technical communication skills
• Ability to drive to client locations and handle long-distance and overnight assignments
• Ability to lift/move equipment up to 50 lbs
• Own a basic repair toolkit

Additional qualifications and behaviors may be required based on employment offers.

Equal Opportunity Employer
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