More jobs:
Client Lead & CX Performance Coach
Job in
Pittston, Luzerne County, Pennsylvania, 18640, USA
Listed on 2026-06-03
Listing for:
ShipMonk
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Ship Monk in Pittston, PA is hiring a Client Experience Manager (CXM) to lead a high-performing support team focused on delivering exceptional service. Responsibilities include managing support metrics, training team members, and collaborating with various departments to enhance client satisfaction.
The ideal candidate has 3–5 years of experience in customer-facing roles, strong communication skills, and familiarity with tools like Salesforce and Zendesk. Enjoy competitive salary and benefits including health and 401k match.
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