Technical Support Intern; Fall

Location:

Pittston, PA

Benco Dental is searching for a Technical Support Intern for the Fall 2026 semester.

• Paid Internship
• Mentorship and Networking Opportunities
• Opportunity to Gain Valuable Work Experience and Consideration for Full-Time Employment
• Caring Family Culture Toward All Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

• Ability to determine business criticality and impact of issues and prioritize those issues appropriately.
• Ability to provide knowledge and support to the issue reporters regarding best practices, systems questions, software support, and general computing knowledge.
• Able to collaborate closely with other teams, inside the IT team and throughout the company.
• Excellent customer service skills
• Able to meet deadlines

• Ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
• Understand both hardware and software and show willingness to learn and apply new technology. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands‑on help at the desktop level.
• Responsible for configuring PCs and laptops for the company.
• Create and maintain thorough knowledge base articles from incident documentation of common issues and maintenance.
• Be the primary point of contact for incoming issues and working directly with reporters, triaging and prioritizing issues and working out of a Jira based project queue and backlog.
• Make and maintain appointments to resolve issues with issue reporters.

• Must be currently enrolled at time of internship in an undergraduate or graduate program.
• Ability to work 16 hours per week.
• Ability to work onsite as needed in Pittston, PA.

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. How we promote Equal Opportunity and Diversity and Inclusion can be learned about at our website.