Sr. Director, CI Program Manager- Inventory Management

Sr. Director, CI Program Manager – Inventory Management

Fort Worth, Texas;
Las Vegas, Nevada;
Louisville, Kentucky;
Pittston, Pennsylvania

Ship Monk isn’t just a 3PL — we’re the tech‑powered growth partner for e‑commerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a highly skilled and motivated Sr. Director, CI Program Management – Inventory Management to join our dynamic team. In this role you will analyze, optimize, and improve Inventory Management processes across inventory accuracy, visibility, controls, and system capabilities. You will partner closely with Operations, Customer Experience, and Product Development (Technology) teams to drive continuous improvement across cost and service and to design innovative new services, features, or solutions in a fast‑paced, highly variable fulfillment operations environment.

• Program manage a roadmap containing every aspect of continuous improvement of the Inventory Management service area
  , focusing on people, process, systems, CX documentation updates, training improvements, and technology features.
• Leverage data to establish key metrics for governance
  , draw actionable insights through loss analysis on priority initiatives, and track impact of improvements across cost and service.
• Work directly with Operations leadership and warehouse associates on end‑to‑end initiatives to improve Inventory Management processes (replenishment, pick, and pack) from diagnostics to solution design, rollout, change management, and validation.
• Partner with CX leadership and teams to identify and resolve merchant retention risks related to Inventory Management by firefighting escalations real time and subsequently solving root causes.
• Partner with Product Development on identifying & designing WMS/OMS system improvements around Inventory Management with the highest impact to cost and merchant value.
• Partner with Engineering to explore potential automation and technology opportunities.
• Directly own and drive critical Inventory Management initiatives
  , leading by example as a builder alongside the team, with the ability to design & build solutions in any department supporting the D2C Outbound program.

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, or related field (Master’s a plus).
• 7+ years experience as a Process/Industrial Engineer or in Operations Management with a focus on Inventory Management in a D2C fulfillment, e‑commerce, 3PL or high‑velocity distribution environment.
• Experience leading Operations Transformations or in Operations Consulting (a plus).
• Proficiency in process mapping and data analysis. Ability to translate data into operational action.
• Experience with WMS/ERP and fulfillment execution workflows (waves/batches, replenishment logic, packing rules, cartonization, shipping manifesting, returns workflows).
• Strong problem‑solving and project leadership skills – able to prioritize, manage deadlines, and influence cross‑functional partners.
• Excellent communication skills with the ability to work effectively from hourly associates to senior leaders.

This is an onsite position, and the individual must sit local to our fulfillment center.

Ship Monk isn’t just a 3PL; we are a growth partner for merchants. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth e‑commerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we’re on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant‑first mindset.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We’ve eliminated the need for tribal knowledge with our AI‑powered platform that provides a real‑time, unified view of inventory and orders, giving our merchants the control…