Assistant General Manager - PA

Overview

Ship Monk isn’t just a 3PL — we’re the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Assistant General Manager, Fulfillment Center Operations
Ship Monk | On-site - Pittston, Pennsylvania

Running a Ship Monk fulfillment center means managing thousands of daily decisions, from inbound receiving to outbound accuracy, while keeping a team of 40+ people moving in the same direction. As AGM, you’re the operator who makes that happen every shift. You’ll own the P&L, drive KPIs, and build the layer of supervisory leadership that ensures the floor keeps moving even when you’re not on site.

This is a high-accountability role with real visibility into how the business performs.

• Daily operations. Inbound, outbound, inventory accuracy, equipment maintenance, and sanitation standards. You set the expectations and hold the team to them.
• P&L and KPIs. Track the numbers that matter, labor cost, throughput, error rates, and leverage appropriate levers when they’re off.
• People and culture. Hire supervisors, develop frontline leads, and build a team that can operate without constant hand holding. Conduct performance conversations directly and consistently.
• Cross-functional coordination. Work with customer service, sales, and other facility leaders to ensure warehouse activity doesn’t create downstream problems.

• 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more
• Experience managing a facility budget and hitting operational KPIs
• Comfort with WMS and enterprise tools (Excel, project management software, process documentation)
• A track record of building supervisory layers, not just managing individual contributors
• Strong enough communication to present to executives and work a warehouse floor in the same day
• Lean Six Sigma certification is a plus. A degree helps, but equivalent operational experience is fine.

We define roles 80% and hire people who can run fast and build the other 20% themselves. We want AGMs who get engaged from day one, not just execute a playbook. If you want ownership and room to shape how a facility runs, this is the right place.

Full medical, dental, and vision coverage. Unlimited PTO. 401(k). Referral bonus program.

Ship Monk isn’t just a 3PL; we’re a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we’re on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions, all with a merchant-first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: Our AI-powered platform provides a real-time, unified view of inventory and orders, giving our merchants control and visibility to succeed.
• Unrivaled Support: Hands-on, global support with dedicated teams on-site at every fulfillment center.
• Transparent Pricing: Honest, long-term partnerships with predictable costs and no hidden fees.
• Committed to the Future: We invest over $10 million annually in research and development to evolve our technology and services.

Our values…