Senior Manager, Inventory Control and Quality Assurance

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Managerial

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinked Inand Facebook .

Location:

USA
- Pittston, 425 Research Dr

Division:
Solutions

Job Posting

Title:

Senior Manager, Inventory Control & Quality Assurance

Time Type:
Full Time

The Senior Manager of Inventory Control & Quality Assurance will lead the strategy, governance, and execution of inventory accuracy, quality performance, and operational compliance across DSV's North American Contract Logistics, High Tech II vertical.

This roleis responsible for driving inventory integrity,storagehealth, and quality excellence across a multi-site 3PL footprint. The leader will oversee regionally dispersed ICQA resources and influence site operations teams to deliver measurable improvements in accuracy, shrink reduction, and process adherence.

Success in this role requires the ability to drive results through both direct and indirectleadershipand influence, embedding standards and accountability across a highly matrixed operations organization.

• Lead a team of regionally distributed ICQA managers, leads, and analysts
• Build capability and consistency across sites through training, tools, and governance
• Partner closely with:
  • Site Operations Leaders
  • Engineering & Continuous Improvement teams
  • Account Management / Customer teams
  • Influence without direct authority to ensure adoption of ICQA standards

• Own network-wide inventory accuracy performance, including:
  • Cycle count execution and compliance
  • Root cause analysis of discrepancies
  • Shrink and missing inventory reduction programs
  • Establish standardized inventory control policies, audit routines, research best practices, and escalation processes
  • Drive accountability across site operations teams for inventory accuracy KPIs
  • Implement reporting and dashboards to track:
    • Inventory accuracy
    • Adjustments and write-offs
    • Root cause trends

• Define and monitor storage utilization and capacity health metrics across the network
• Partner with operations and engineering to:
  • Monitor and proactively manage storage health (fullness)
  • Prevent related congestion, operationalinefficiencies, and inventory integrity risks
  • Develop frameworks for inventory health management, including:
    • Aging inventory
    • Obsolescence risk
    • Location accuracy

• Establish and maintain quality management systems (QMS) aligned to customer and operational requirements
• Define and govern quality performance standards, including:
  • Error rates (picking, shipping, receiving)
  • Customer complaints and defect tracking
  • Process adherence and audit compliance
• Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites
• Implement structured quality audits and corrective/preventive action processes (CAPA)

• Lead ICQA-driven continuous improvement initiatives across the network
• Utilize data to identify systemic issues and prioritize improvements
• Deploy Lean / Six Sigma methodologies to improve:
  • Inventory accuracy
  • Process reliability
  • Quality outcomes
• Track and report realized improvements and cost avoidance

• Ensure alignment between ICQA processes and WMS/LMS systems
• Drive enhancements to inventory control and quality reporting tools
• Partner with IT…