Sr. Manager, Operations Continuous Improvement

Ship Monk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. The Opportunity Ship Monk is building a dedicated Operations Continuous Improvement function- a new capability designed to systematically identify, prioritize, and close performance gaps across our fulfillment network.

This is an operational leadership role accountable for driving measurable improvement in cost, quality, and speed. As Senior Manager, Operations Continuous Improvement, you lead continuous improvement as a key partner to the site GM. You will establish a CI roadmap, drive project cadences, and deliver high-impact through project execution and validation. Projects range from new merchant launches to process or WMS system improvements.

You will work in close partnership with our central Launch & Process Excellence function, which owns network level launch, process standards, and documentation, to ensure CI projects are properly executed at the site level.

• Build & Lead Site-Level CI
• Develop and own the site's CI roadmap, ensuring that projects are executed on and validated, with clear timelines and accountability.
• Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
• Drive Performance Improvement:
  Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
• Set and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
• Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.
• Change Management & Culture Champion: a culture of continuous improvement across Ship Monk- making problem-solving accessible and habitual at every level of the organization.
• Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
• Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.
• Partner with Central Process Excellence:
  Serve as the primary interface between the CI function and the Process Excellence (PE) team, ensuring CI project outcomes are reflected in updated process documentation and governance.
• Feed the PE team with real-world signals from the ops floor- highlighting where documented standards have drifted from practice, where gaps exist, and where new standards are needed.
• Data, Analytics, & Tooling:
  Use data to drive every stage of the CI lifecycle- from opportunity identification and sizing to solution design and impact measurement.
• Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.