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Senior CX Leader: Scale World-Class Merchant Experience
Job in
Pittston, Luzerne County, Pennsylvania, 18640, USA
Listed on 2026-08-22
Listing for:
Applied Labs, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
Ship Monk, based in Pittston, is seeking a Senior Manager, Client Experience to lead and scale their client experience operations. You will manage a team of CX Managers, focusing on driving performance against key service metrics while ensuring high-quality, AI-enhanced support solutions.
The ideal candidate will have 6–8 years of leadership experience, preferably in 3PL or logistics environments, and demonstrate a strong track record in improving customer satisfaction metrics. Join us in redefining the merchant experience and driving innovative solutions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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