Assistant General Manager - PA3

Overview

Ship Monk isn’t just a 3PL — we’re the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Assistant General Manager, Fulfillment Center Operations
Ship Monk | On-site - Pittston, Pennsylvania

Running a Ship Monk fulfillment center means managing thousands of daily decisions, from inbound receiving to outbound accuracy, while keeping a team of 40+ people moving in the same direction. As AGM, you’re the operator who makes that happen every shift. You’ll own the P&L, drive KPIs, and build the layer of supervisory leadership that ensures the floor keeps moving even when you’re not on site.

This is a high-accountability role with real visibility into how the business performs.

• Daily operations. Inbound, outbound, inventory accuracy, equipment maintenance, and sanitation standards. You set the expectations and hold the team to them.
• P&L and KPIs. Track the numbers that matter, labor cost, throughput, error rates, and leverage appropriate levers when they’re off.
• People and culture. Hire supervisors, develop frontline leads, and build a team that can operate without constant hand holding. Conduct performance conversations directly and consistently.
• Cross-functional coordination. Work with customer service, sales, and other facility leaders to ensure warehouse activity doesn’t create downstream problems.

• 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more
• Experience managing a facility budget and hitting operational KPIs
• Comfort with WMS and enterprise tools (Excel, project management software, process documentation)
• A track record of building supervisory layers, not just managing individual contributors
• Strong enough communication to present to executives and work a warehouse floor in the same day
• Lean Six Sigma certification is a plus. A degree helps, but equivalent operational experience is fine.

We define roles 80% and hire people who can run fast and build the other 20% themselves. We want AGMs who get engaged from day one, not just execute a playbook. If you want ownership and room to shape how a facility runs, this is the right place.

Full medical, dental, and vision coverage. Unlimited PTO. 401(k). Referral bonus program.

Ship Monk isn’t just a 3PL; we’re a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we’re on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions, all with a merchant-first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: Our AI-powered platform provides a real-time, unified view of inventory and orders, giving our merchants control and visibility to succeed.
• Unrivaled Support: Hands-on, global support with dedicated teams on-site at every fulfillment center.
• Transparent Pricing: Honest, long-term partnerships with predictable costs and no hidden fees.
• Committed to the Future: We invest over $10 million annually in research and development to evolve our technology and services.

Our values are the heart of our culture. We’re looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on growing their business.
• People make Ship Monk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh
  * t done: We’re a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

Ship Monk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.