Inside Sales Representative

Role Summary

Keystone Automotive Operations, Inc. is currently hiring an Inside Sales Representative for our Exeter, PA location. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket and/or trailer repair industry? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services.

Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline.
• Continuously augment your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support.
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns.
• Build long-lasting business relationships with the customer base.
• Maintain daily phone metric standards established by the management team.
• Initiate and support the continual improvement of LKQ and Keystone Automotive Operations, Inc.'s quality improvement system.

• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation.
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts.
• Assume other duties as assigned.

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience.
• Strong time management and organization skills.
• Strong written and verbal communication skills.
  
  Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers.
• Ability to thrive in a group/team environment.
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows.
• Will show up on time, as scheduled.

• Automotive aftermarket industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience.
• Experience in training / educating people (Example: Teaching your customer how to use online/system features).

• Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• The employee must occasionally lift and/or move up to 50 pounds.

• Health Benefits:
  
  Medical, Dental, Vision, HSA/FSA Options.
• Wellness Benefits:
  Access to HINGE Health, Employee Assistance Program and more.
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability.
• Paid Time Off (PTO) & Holidays.
• Education Support:
  Tuition Assistance and Scholarships for Dependents.
• Employee Referral Bonus Program.
• Employee Purchase Discounts.
• Professional Opportunities:
  Ongoing training, internal growth, and leadership development.
• Inclusive Culture:
  Team-driven environment that values innovation and integrity.