Police Services Assistant

Police Services Assistant

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION Under general supervision of the Police Support Services Supervisor, performs a variety of general office and clerical duties in support of Police Department operations and activities; performs a variety of record keeping functions including to process police reports; receives and provides assistances to the public at the front counter and over the telephone; and provides other support and assistance to other non-sworn functions and activities of the Police Department.

IDENTIFYING CHARACTERISTICS The Police Services Assistant is a non-sworn Police Department class that performs a variety of clerical and general office duties in support of Police Department operations and services. In addition to processing police records, incumbents in this class have significant public contact including providing extensive phone and counter assistance to the public. Positions at this level receive instruction or assistance as new or unusual situations arise and are expected to become fully aware of the operating procedures and policies of the work unit.

REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of information related to law enforcement activities; organizes, processes, updates, maintains and routes a variety of departmental reports, records, and files; runs criminal history and DMV information; processes police reports including forwarding copies of reports to appropriate agencies and individuals in accordance with the Public Records Act guidelines and our department's policies and procedures.

2. Assists Department personnel and the public in person and by phone; performs record checks and disseminates requested forms and reports in accordance with established regulations and government statutes; collects payments including fees for reports, fingerprinting, and citations; provides general information regarding Department policies, procedures and regulations.

3. Issues, receives, types, and processes various applications, permits, and other forms including issuing parking permits and collecting appropriate monies; applies departmental policies and procedures in determining completeness of applications.

4. Receives calls on business and non-emergency lines from the public requesting information or service; researches information in response to requests from the general public, law enforcement agencies, and other outside agencies; refers calls to the appropriate department personnel.

5. Enters calls for service received at the front counter and over the phone.

6. Processes a variety of forms to initiate changes in records; performs duties related to the sealing of juvenile records in accordance with applicable laws and procedures.

7. Registers sex and drug offenders; runs criminal history; prepares required forms and registration cards; establishes and maintain files; enters information into CLETS.

8. Compiles and enters information into various systems including the department's automated records management system and the California Law Enforcement Telecommunications System (CLETS) systems; queries for information on various systems.

9. Checks and tabulates statistical data; prepares and assists in the preparation of various reports including departmental and Department of Justice (DOJ) statistical reports.

10. Assists in the Department's fingerprinting services and operations; takes appointments for fingerprinting; performs fingerprinting activities including Live Scan fingerprinting.

11. Performs a wide variety of routine clerical work including typing, proofreading, and processing a wide variety of documents including reports,…