Information Technology Specialist

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Opening Date:
September 1, 2026

Initial Application Review, at 11:59 p.m.

Recruitment Information:
Candidates will be reviewed as applications are received

Under general direction of the Chief Information Officer, an Information Technology Specialist provides a broad range of computer workstation and peripheral (desktop, laptop, printer, etc.) support and maintenance by performing the more routine support related to troubleshooting and resolving technical operational issues in assigned functional technology areas such as: network, database, web maintenance and routine design, applications and programming, including but not limited to hardware and software problem identification and resolution, user account and system administration, end user support, audio/video conferencing and telecommunication support and maintenance;

serves as a technical liaison between the end user, IT division and third party hardware and software vendors. This position is subject to the provisions of the Trial Court Employment Protection and Governance Act.

This is an entry to journey level position. Incumbentsat this level assist and provide routine support in assigned functional areas, such as network, database, application and web.

This class is distinguished from the Information Technology Analyst classification in that the latter class design, recommend and build information systems at a professional level.

The Court reserves the right to assign or reassign duties as required to achieve business and operational objectives. When assigned, all of the essential functions and duties listed below must be accomplished effectively, are standard, and may not be inclusive of all functions and duties that may be assigned. Essential functions and duties may include, but are not limited to those listed below.

• Receives and responds to inquiries and requests for technical assistance from end-users on computer software and hardware, printers, other peripheral equipment, local area networks, various other platform connections and secure access.
• Installs, configures and troubleshoots newand existing computers, printers, monitors, telephones and other telecommunications equipment, network equipment and related software.
• Maintains the Court’s help desk ticketing system and monitors the system for any trends or open issues.
• Provides technical support and trains court users on hardware and software such as word processing, database, or spreadsheets; explains operating systems and resolves routine user problems and questions.
• Troubleshoots Microsoft operating systems with personal computers and servers, systems hardware, software, printers and other peripheral equipment.
• Assists IT Analysts in research and analysis of court automation procedures and computer systems; participates in feasibility studies regarding new or existing applications.
• Works with connecting personal computers, printers and other devices on the Local Area Network (LAN) and Wide Area Network (WAN), this may include working with configuring ports on network switches.
• Assist with Courts Case Managementreportsandforms .
• Creates,updates anddeletes
  
  Active
  
  Directory objects.
• Maintains current inventory, asset management and proper documentation of all the Court’s fixed assets.
• Provides technical support and troubleshooting on the Court’s Voice Over IP phone system.
• Providestechnicalsupporttothe Court’sAudio Video Systems .
• Develops or modifies technical operating procedures.
• Compiles statistics on network, hardware and software problems; prepares a variety of periodic reports as assigned.
• Travels between Court facilities as necessary to carry out duties.
• Establishes and maintains effective and positive working relationships with Court staff and others encountered during the course of work.
• Performs other duties as assigned.

Minimum Qualifications

To qualify for this classification, an individual must possess any combination of experience…