Travel Center Customer Service Representative -Day Shift

DUTIES AND RESPONSIBILITIES

Provide excellent customer service. Example:
If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer.

• Complete all shift duties as assigned.
• All employees are expected to safeguard the company's assets unless their own physical safety, or that of co‑workers or customers, may be jeopardized.
• Follow company policies regarding cash control and proper safe operation.
• Follow correct vendor check‑in procedures.
• Complete all end of shift paperwork.
• Pay immediate attention to any spill or other hazardous condition.
• Other duties may be assigned from time to time by the Store Manager.

• Ability to read, understand and write the English language at an eighth‑grade level, including the ability to hear the spoken word.
• Pass all required training including alcohol, tobacco, UST and food handler testing.
• Eighth‑grade level math competency to make change, complete shift reports, and account for numbers of a variety of products during vendor check‑in.
• Sufficient visual acuity to check identification.
• Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
• Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, at least once per shift.
• Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 °F (≈3.5 °C) up to 30 minutes at a time.

• Cash variances.
• Site standards.
• Customer service.
• Commitment to the store and team.