Operations Supervisor

Operations Supervisor

The Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently and effectively as it moves through the facility. This includes maintaining a safe working environment and building a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving and put-away, picking (order-fill), shipping product, or other supporting tasks.

The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates.

The Operations Supervisor ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions. They identify and resolve safety issues within department; complete safety observations; address safety issues escalated from associates. They assist associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.

They communicate clear expectations for associates and provide timely and constructive feedback. They monitor and manage associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled.

The Operations Supervisor determines the daily workload (production volume) for department as established by the facility and corporate support; monitors inventory movements in the facility frequently throughout the day. They monitor the flow of inventory in the facility frequently throughout the day. They monitor staffing needs for department/shift and adjust work to be accomplished on the shift according to available resources and skill sets.

They conduct shift briefing, including safety topics, upcoming events and demand for the day. They expedite receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special-Order Sales (S.O.S.)).

They complete all incident reports for in-house product damage, near misses and injuries, and equipment incidents; complete accident reports for associate injuries. They direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance). They identify and assist in implementing process improvements or new processes launched from corporate. They prepare shift turnover documentation. They mentor and build relationships with associates, recording planned encounters when needed, and completing annual reviews.

They hold associates in department accountable to expected behaviors and performance levels.

They work with associates to build a work environment of engagement and inclusion. They identify and take action on needs for efficient operations, safety issues, and bottlenecks. They participate in the process of hiring talented individuals for the team. They set goals and communicate clear expectations for associates and provide timely and constructive feedback. They monitor and manage associate performance, holding them accountable to expected behaviors and performance levels.

They provide resources and support to associates as needed. They communicate effectively with associates regarding business objectives or current issues.

They set associates up for success, helping them achieve or exceed key performance indicators, including safety, performance and budget targets; record daily performance metrics. They provide associates with coaching and meaningful developmental opportunities and prepare associates for upward promotion if interested. They approve off standard hours for associates; ensure accurate accounting of performance for work team. They discuss and resolve issues with and between associates.

They respond to incidents or injuries and ensure first aid response takes place as needed. They interview and assist HR in the hiring of personnel; initiate job requisitions to maintain target staffing levels. They ensure associates receive proper training. They help associates on the team transition through change.

Minimum Qualifications:

• Bachelor's degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable

Preferred Skills/

Education:

• Experience building a culture of safety among subordinates and peers
• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience monitoring the work of others to ensure quality
• Experience working with and…