Avery Reception Desk Attendant

Job Details

Location:

CW Avery Family YMCA - Plainfield, IL 60544
Position Type:
Part Time
Salary Range: $15.25 - $16.25 Hourly

Are you ready to be the heartbeat of our YMCA community, where every interaction is an opportunity to create a positive impact? Look no further – the Y is searching for a dynamic and friendly individual to join our team as a Reception Desk Attendant.

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Reception Desk Attendant delivers excellent service to all members, guests, and program participants, responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

We strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming, genuine, hopeful, nurturing, and determined, and we provide a place where everyone can belong, value their individuality, and grow to reach their full potential.

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Performs other duties as assigned.

• Minimum age of 21 or older.
• Certifications required within 30 days of hire: CPR/AED and First Aid, Sexual Harassment, Child Abuse Prevention.
• Excellent interpersonal and problem‑solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
The noise level in the work environment is usually moderate.

• FREE Y Membership
• 25% off on Y programming
• Participation in the Y’s retirement plan (when eligibility requirements have been met)