Care Coordinator - Scheduling Operator

Care Coordinator - Scheduling Operator (Healthcare)

Doctors of Physical Therapy is seeking Full Time Care Coordinator - Operators. This important role involves scheduling and rescheduling patient appointments, maintaining patient records, and communicating with patients regarding their appointments. The ideal candidate will be well-organized, have excellent communication skills and the ability to multitask. We are looking for a candidate who is interested in making a career with our awesome growing Physical Therapy company!

Bilingual is a plus!

Schedule:

Available until 6pm M-F

• Schedule new patients per MD, clinic/therapist or payer requirements
• Perform proper new patient intake with all required info
• Document scheduling issues and involve appropriate team member
• Complete new patient communication and template
• Cancel, reschedule or schedule existing patients when routed to Care Coordinators line or during times of call forwarding per MD, clinic/therapist or payer requirements
• Document cancellations in appointment notes
• Enter new referrals into system and document attempts to call into patient notes
• Follow up on new patient referrals timely as outlined daily by Lead centralized scheduler
• Respond to faxed referrals timely
• Monitor emails and monitor emails from DPT website for appointment requests
• Transfer calls to the appropriate staff/Dept.
• Take phone messages when needed (staff is not in the office)
• Deliver phone messages timely
• Communicate with all necessary departments in relation to VIP referrals or scheduling trends per region
• Run new patient reports or call metrics per management requests when Lead Centralized Scheduler is out of office
• Back up front desk/scheduler for remote locations, new MD's or new acquisitions
• Process payments for active patients over the phone
• Connect with Lead Centralized scheduler on call volume, quality of calls, feedback from patients and general items that impact the day to day while on the call queue
• Additional responsibilities/assignments as outlined by FDC Manager and/or Lead centralized scheduler