General Manager Team Leadership & Guest Experience

General Manager, Zaxby's Leavenworth KS

Pay: $50,000 to $70,000 base depending on experience, plus monthly bonus program tied to store performance

Job Type: Full time, salaried

Hours: Minimum 50 hours per week, including at least one opening, one closing, and one mid shift each week

Schedule: Open availability required, including nights, weekends, and holidays

Reports to: District Manager

The General Manager is responsible for the overall operation, profitability, and team performance of our Leavenworth Zaxby's. The GM directly supervises 2 to 5 managers and 15 to 50 team members, and is accountable for sales, profit, guest experience, and food safety.

• Drive sales growth through outstanding product quality and guest service
• Hit period targets for sales, food cost, and labor
• Write and post the weekly schedule by Thursday at 5 pm
• Ensure the store is fully staffed with quality team members at all times
• Recruit, hire, train, and develop team members, shift managers, and assistant managers
• Conduct performance reviews for all team members and managers twice per year
• Execute all operating systems daily to maintain a clean, organized restaurant
• Purchase food, beverages, and supplies and oversee preparation to brand standards
• Maintain working knowledge of all kitchen and FOH equipment and oversee preventive maintenance
• Lead by example to maintain service standards throughout the day
• Use management tools to keep accurate records and plan for sales and profit growth
• Execute all marketing plans on time and accurately to drive repeat visits
• Initiate and implement approved Local Store Marketing
• Review P&L statements with the District Manager and take corrective action on variances
• Continually develop assistant managers to prepare them for GM responsibility
• Maintain food safety and cleanliness in compliance with federal, state, and local health codes
• Handle coaching, counseling, and disciplinary documentation per company standards

• 2 plus years of QSR or fast casual management experience as a GM, or strong AGM ready to step up
• Prior Zaxby's experience and ZU certification preferred
• Serv Safe certified, or willingness to obtain within 30 days of hire
• Working knowledge of inventory purchasing, scheduling, POS systems, and reading KPIs
• Comfortable reviewing and acting on P&L statements
• Strong leadership, communication, and time management skills
• Self directed and highly organized
• Reliable transportation
• Bilingual English Spanish a plus

• Able to stand, walk, and use hands for prolonged periods
• Able to lift, push, pull, and carry up to 50 pounds
• Comfortable working in a restaurant environment with kitchen equipment and hazardous conditions
• Comfortable working in an office environment with computer and office equipment

• Competitive base salary and monthly performance bonus
• Profit sharing
• Paid time off
• Free shift meals
• Career growth and advancement opportunities