Resident Relations Manager

Job Category : Onsite Operations & Management

Requisition Number : RESID
003957

• Posted :
  August 26, 2026
• Full-Time

Showing 1 location

Plainfield, IL 60544, USA

Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join our team at our beautiful Sixteen-30 residential apartment community in Plainfield, IL. You will help lead the successful operations of the community. Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You will report to the Community Manager of the property.

• Full-Time
• Pay: $20.00- $25.00
• Additional earning potential through position-specific performance incentives

Providing an Exceptional Resident Experience

• Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units andmaintaininga clean, inviting model andtour path daily

Driving Success Through Sales & Marketing

• Drive leasing success from first contact to move-in. Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins whileleveragingcreative marketing, advertising,resident events,and technology to achieve revenue and occupancy goals

Day-to-Day Office &Community Operations

• Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-inand move-out inspections, andleadingexecutiononlease renewals,evictionsand occupancy tracking. All whilemaintainingfull compliance with Fair Housing, Tax Compliance, and all applicable regulations

Your Role in Revenue & Retention

• Manage the financial pulse of the propertyfrom rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew

• Brings 2+ years of apartment leasing experience with a solid foundation in resident relations and property financialsincluding rent collection, payment processing, and account management
• Can work aflexible schedule —including weekends,evenings, and holidays—because great servicedoesn'tclock out at 5
• Comfortable balancing desk work with being on your feet—touring the community (for a period of up to 8 hours), climbing stairs,cleaning units,and using standard office tools like computers and phones throughout the day

• Career Growth : You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
• On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
• Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in…