Supervisor, Service Center - 1st Shift

Indianapolis, IN, 915 Airtech Pkwy, Plainfield, Indiana, United States of America

Posted Thursday, February 19, 2026 at 5:00 AM

Peli Bio Thermal offers the widest range of temperature‑controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli Bio Thermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain.

The company also offers a complete portfolio of services and software to support end‑to‑end temperature‑controlled packaging asset management.

At Peli Bio Thermal, your work has a real‑world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

• Lead daily operations at the Service Center to meet customer contracts and service requirements
• Oversee refurbishment, repair, kitting, preconditioning, assembly, and shipment of products
• Manage site performance across safety, quality, service, and cost targets
• Build and lead the Service Center team, including hiring, training, and development
• Drive continuous improvement of processes, procedures, and performance metrics
• Manage site budget, cost controls, materials purchasing, and inventory accuracy
• Oversee domestic and international shipping and carrier relationships
• Track KPIs, report results, and create action plans when performance gaps appear
• Support onboarding of new customers, new services, and new process rollouts
• Set site culture, support employee engagement, and lead performance management

• Bachelor’s degree or equivalent experience
• 5+ years leading operations or site‑level teams
• Experience managing teams, performance, and workplace safety
• Background in service, manufacturing, logistics, or repair operations
• Comfortable working with data, metrics, and performance targets
• Able to manage multiple priorities in a fast‑paced environment
• Strong communication skills with both internal teams and customers
• Experience with ERP systems is a plus
• Experience in regulated environments is a plus
• Someone who takes ownership, holds standards, and develops people

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
• 401k plan – with immediate match
• Great Benefits – several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Service Recognition Program
• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
• Employee referral program – get paid to work with your trusted network.
• Established reputable brand offering premium products – you’ll be proud to represent Pelican!

Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job‑related knowledge, skills, and experience.

Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company‑paid life and disability plans, and matching 401k to eligible employees.

Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Indianapolis, IN, 915 Airtech Pkwy, Plainfield, Indiana, United States of America