Senior Client Relationship Manager Consultant; Inventory Solutions Consultant

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.

Indiana University Health is seeking individuals who embody these values to join our Wave Mark team in the role of Senior Client Relationship Manager Consultant (Inventory Solutions Consultant). This position will work full time on a hybrid schedule (3 days on site, 2 days remote) based out of our Integrated Service Center in Plainfield, IN. However, weekly travel throughout the various system hospitals will be required.

Are you a relationship-driven problem solver who thrives in a fast-paced healthcare environment? As a Senior Consultant, Client Relationship Manager, you'll serve as the key connection between hospital partners, supply chain operations, and Wave Mark solutions, ensuring critical inventory and ordering processes run seamlessly. This highly visible role is ideal for someone who enjoys building strong client relationships, driving operational excellence, and taking ownership of outcomes across multiple acute care facilities.

You'll act as a trusted advisor to customers while leading efforts to optimize workflows, improve supply availability, and deliver an exceptional service experience.

• Bachelor's Degree or Associate's Degree in Supply Chain or business related field or equivalent years of experience.
• 5-7 years of related experience.
• Supply Chain experience is required.
• Strong verbal and written communication skills. Advanced working knowledge of Microsoft Excel, Word and PowerPoint software applications required.
• Excellent organizational and project management skills and ability.
• Strong analytical skills and an accomplished problem-solver.

• Portfolio Ownership
  - Establish strong relationships with assigned acute sites and serve as the primary point of contact for all supply chain and Wave Mark‑related needs.
• Wave Mark Operational Support
  - Partner closely with the Inventory Control Tower (ICT) to ensure sites follow required workflows (cycle counts, find‑by‑scan, waste review, expiry review, preference card optimization). Identify non‑compliance and elevate to leadership when needed.
• Customer Service & Issue Resolution
  - Guide sites through complex inquiries, troubleshoot ordering or Wave Mark issues, and coordinate with vendors, distributors and internal teams to resolve problems quickly.
• Education & Best Practices
  - Train sites on supply chain fundamentals, proprietary ordering systems, and the procure‑to‑pay process. Reinforce best practices that reduce waste, prevent lost items and improve inventory accuracy.
• Onboarding & Transitions
  - Lead supply chain onboarding for new sites, relocations, expansions and closures. Ensure Wave Mark readiness and proper item setup during transitions.
• Standardization & Optimization
  - Participate in and sometimes lead initiatives focused on product standardization, cost‑effective alternatives, workflow improvements and operational efficiency.
• Documentation & Standard Work
  - Define, document and maintain standard work processes for facilities and Wave Mark workflows.
• Training Leadership
  - Oversee training materials, coordinate training sessions and ensure sites understand expectations and compliance requirements.
• Project Leadership
  - Manage complex projects that impact supply chain operations, Wave Mark adoption or cross‑functional workflows.
• Cross‑Functional Collaboration
  - Serve as liaison between ICT, Value Analysis, Clinical teams, vendors and distributors to ensure alignment and accountability.
• Data‑Driven Decision Making
  - Use Wave Mark dashboards, Power Bi dashboards, KPI reports and…