Warehouse Customer Service Representative

GEODIS -  -  - Responsibilities:
Interacts with customers by phone, email, or in person and receives orders or changes in service;
Processes and inputs all customer orders and receipts; runs stock reports to check product availability; generates paperwork and information required for customer work orders; posts inventory records;
Coordinates special, last-minute shipping requests with the transportation departments; expedites orders as necessary;
Traces orders and notifies customers of activity concerning their merchandise, including shipping and tracing information; ensures proper invoicing by verifying invoices;
Maintains a good working relationship with customers by responding to inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner