Splash Admissions​/Concessions Crew Leader

$1 an hour increase when working on Saturday or Sunday.

Responsible for everyday operational tasks for Admissions/Concessions operations at Splash Island Outdoor Waterpark. Responsibilities include but are not limited to enforcement of facility admissions, monitoring department rules and guidelines, gift shop or concession transactions, and collection of fees and revenues. Guest Services will also complete all necessary reports and will be instrumental in success of superior customer service by greeting customers, servicing customers at the concession stand, answering phones, and face‑to‑face communication.

• Provide excellent customer service and open communications with community members, guests, staff and other affiliates.
• Provides direction and supervision to admissions/concessions staff and operations during shift.
• Opens and/or closes admissions and concessions facilities depending on the shift for that day. Safety and security for the facilities and equipment are significant responsibilities.
• Conducts regular inspections of admissions/concessions areas for the purpose of documenting attendance, facility maintenance, and safety reports.
• Organize and maintain the inventory of concessions food and drink, organizational supplies, custodial supplies, and equipment.
• Make recommendations on the specifications for the purchase of new inventory and supplies as needed.
• Will be required to complete first aid and C.P.R. training to assist in first responder care as needed. Will also attend safety in‑service training sessions to gain knowledge of Jeff Ellis and Associates Risk Management protocol. Cashiers will be responsible and primary contact for emergency phone conversations and information gathering during an emergency. Immediately reports any hazardous conditions to supervisor including inability to properly control crowd or access to facility due to weather or other conditions.
  
  Will maintain minimum number of in‑service hours required by the department.
• Aquatic Facility Maintenance and Operations:
  Will clean and police grounds, office, cashier, gift shop or concessions facilities, pool deck and bath house facilities. Will assist with answering phones, communication with vendors, employees and demonstrate exceptional customer service. Will collect fees and registrations, complete necessary reports and will be responsible for preparing revenues for deposit. Monitors change fund and notifies supervisor for change fund needs. Is fiscally accountable for admissions, fees, registrations, and cash balancing.
• Must be able to operate a computer, cash register, calculator and other office equipment for the daily operations and accounting transactions.
• Documentation:
  May assist with accident reports, program registrations and other operational reports and records. Will be responsible for daily cash reports and other revenue and data information gathering reports.
• Policy and Procedure:
  Follows all policies and procedures as described in the Town of Plainfield employee manual, state and local board of health guidelines for food service, state board of accounts rules and all other town and department protocols, policies and guidelines including those outlined by Ellis and Associates Risk Management standards and other affiliated organizational values and protocols. Will immediately report to supervisor any discrepancy in cash counting or reporting processes.
• Other related duties as assigned.

The position will supervise admissions/concessions part‑time staff members by giving direction and delegating job duties to enhance the operation.

Must be at least 18 years of age.

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Teamwork and Collaboration – Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how…