Customer Service Representative

Customer Service Representative – Plainfield

Responsibilities include:

• Communicate with customers in person at the Distribution Center and by telephone, entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edits.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Perform some warehouse duties as needed.
• Perform various administrative duties.

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office products.
• Ability to lift up to 50 lbs frequently.
• Previous clerical or office experience is beneficial.

Equal Employment Opportunity.