Part-time Customer Service and Billing Specialist

Salary: $16.00 - $20.00 Hourly
Location : Government Center - Plainfield, IN
Job Type: PART-TIME
Job Number: 00318
Department: Utilities
Division: Utility Billing
Opening Date: 06/10/2026
Closing Date: 6/24/2026 11:59 PM Eastern

GENERAL PURPOSE
GENERAL PURPOSE
The Customer Service and Billing Specialist is responsible for exceptional customer service and all utility accounts receivable and billing-related tasks related to the payment of fees owed to the Town for utility services.
ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

Provides exceptional customer service and concierge services at the Government Center.

Answers all incoming calls and directs them to the proper department and/or location.

Responds to email, telephone, written, and walk-in inquiries as to the status of utility bills, meter reading, repairs, and related issues.

Creates, prepares and processes the utility monthly billing statements, cross checking for accuracy.

Creates work orders to verify reads for billing purposes, as needed.

Processes payments from the drop box, lock box, online, telephone, or in person, posts payments to the proper account and receipts monies in the appropriate daily batches in the software system.

Balances and prepares the daily batches and prepares the bank deposit slips.

Controls and balances cash drawers on a daily basis.

Processes new and moving accounts, changes in services, and service work orders for the Utility Board, completes assessment letters, processes recycle requests and files work orders, as needed.

Creates new accounts as new subdivisions are established, creating sequencing numbers, work orders as meter sets are requested, adds meter sets and services to accounts.

Processes late fees and creates shut-off lists for the Department of Public Works to complete, processes payments and work orders to reconnect after customers bring their accounts current.

Processes non-sufficient funds checks to include the approval and processing of adjustments and notifies the customer requesting repayment with cash or credit only.

Prepares and files liens for delinquent sewer balances and sends outstanding water balances while making the appropriate adjustments to the collection agency.

Prepares and maintains a log of work orders to schedule service, including new service, disconnections, transfers, adjustments, meter rechecks, installations, repairs and replacements.

Completes month-end reports related to the general ledger and other department-related information.

Completes special projects, as assigned.

Performs tasks related to the other jobs in the department during absences.

Attends meetings, as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

REQUIREMENTS

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:

• Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers' feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same.
• Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns.
• Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy.
• Dependability - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued…