Client Support Specialist

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position:
Client Support Specialist

Shift: First Shift, Monday - Friday, 8:00 am - 4:30 pm

Pay: $23.50 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

* Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

* Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.

* Serve as the primary liaison between customers and internal teams like warehouse and transportation.

* Build and maintain trust with customers through clear, open, and interactive communication.

* Process and accurately input all customer orders and special shipping requests.

* Track customer orders and proactively communicate status updates and any changes.

* Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.

* Manage all order-related paperwork and maintain organized files for easy access.

* Maintain and update a current and accurate procedures manual for all client support processes.

* Run various reports to check product availability and inventory integrity and identify and resolve variances.

* Contribute to and participate in initiatives that improve safety, quality, and productivity.

* Ensure all food safety and quality guidelines are followed in all tasks.

* Crosstrain in various tasks to provide coverage and assistance to other team members.

* Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.

* Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

SECURITY AND SAFETY

* Adheres to all company security and inventory control procedures.

* Maintains a secure work environment and reports any safety or security concerns to management immediately.

* Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members

QUALIFICATIONS

* Education:

High school diploma or GED required; some college is a plus.

* Experience:

1-;2 years of customer service experience in a third-party logistics (3PL) environment.

REQUIRED SKILLS

* Excellent verbal and written communication skills in English.

* Ability to interact with customers professionally and courteously.

* Basic computer proficiency, including Microsoft Word and Excel.

* Preferred:

Experience with inventory management systems and/or fluency in Spanish.

PHYSICAL REQUIREMENTS

* The role requires standing, sitting, and moving intermittently throughout the workday.

* Must be able to perform focused, detail-oriented work.

* Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

* Affordable medical, dental, and vision coverage available beginning on your 30th day

* PTO program for all associates, including paid holidays and vacation

* 401(k) with generous company match

* Tuition reimbursement program

* Excellent training and career advancement opportunities

Grow your skills. Shape your world.

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