Customer Service Representative - 2nd Shift Sun - Thurs

Job Overview

Job Title: Customer Service Representative

Department: Operations

Reports To: General Manager

Job Type: Full-time

Shift/

Schedule:

2nd Shift – 4:00 p.m.–12:30 a.m., Sunday through Thursday

Pay Rate: $18.00 + $1.50 shift differential

Purpose of Position: Accurately process incoming and outgoing orders within designated systems while providing customer service as part of daily warehousing operations.

• Customer First – deliver on what we promise with a positive attitude.
• Treat everybody with respect and dignity.
• Operate with high business ethics.
• Be a good corporate citizen.
• Value professional relationships.
• Strive for a continuous improvement culture.
• Commit to safety of employees and equipment/facilities.

• Notify manager if trailers are not being unloaded and loaded within designated times.
• Enter and complete all inbound and outbound orders and extra billing by end of shift.
• Review open receipts and orders daily, communicating issues to manager.
• Assign trailers to dock doors to ensure efficient flow.
• Follow SOPs and customer work instructions.

• Follow dock safety policy.
• Follow safety, security, and visitor policies.
• Follow inbound and outbound trailer security SOPs.

• Ensure all system entries are accurate.
• Ensure outbound orders have Bill of Lading or blue outbound form.
• Complete dock trailer check as directed to verify trailers and update door log.
• Verify lift operator paperwork and transfer handwritten notes to original Bill of Lading.
• Demonstrate initiative and knowledge of multiple accounts/job functions.

• Interface directly with customers, maintaining professional and courteous relationships.
• Respond to customer requests within an hour with estimated completion time.
• Escalate customer complaints to management if requests cannot be met or errors reported.

• Coordinate, problem-solve, communicate workflow with customers, coworkers, and carriers.
• Intermediate computer skills including Microsoft Office, WMS, document scanning, copying.
• Proficient and accurate data entry skills.
• Ability to sit for extended periods and lift/squat/reach above shoulder level.

• Adhere to company expectations of reliability, punctuality, accurate work, and attendance.
• Maintain a “Whatever it Takes” attitude and open-minded attitude toward task variety.
• Participate in pre-shift and department meetings, maintain cleanliness of work area.
• Show initiative, seek additional work, and promote teamwork.
• Maintain professional appearance according to dress code.
• Report unsafe conduct or conditions immediately.

$18.00 per hour plus $1.50 shift differential.

Additional benefits may be provided at Allen Distribution’s discretion.