Dispatch Communications Officer - Hendricks Job Plainfield area,Indiana USA,Customer Service/HelpDesk

Position: 911 Dispatch Communications Officer - Hendricks County 911

The Communications Officer is responsible for answering and assessing both emergency and non-emergency calls and dispatching the appropriate employees to the incident.

We are accepting laterals! If you meet the qualifications, the lateral pay will be considered.

Probationary 911 Communications Officer pay is $28 an hour.

Duties include, but are not limited to:

Receives emergency calls, gathers maximum amount of information in minimum amount of time, determines appropriate response, and dispatches emergency personnel accordingly. Comforting emotionally distraught persons and providing instructions.

Maintain all requirements for training within the Center and any outside training required.

Maintain good public relations with citizens and community agencies.

Monitors radio networks continuously, responding to requests for assistance, maintaining the location and status of users activity, and transmits information to the appropriate users.

Verifies, enters, maintains, documents and retrieves IDACS/NCIC information for county and other law enforcement and related departments/agencies, such as courts, Prosecutors, and Probation departments. Receives/transmits information pertaining to, but not limited to, criminal histories, driver's licenses, vehicle registrations, gun permits, missing persons, and stolen property. Contacts state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.

Processes records such as, but not limited to, handgun permits and vehicle identification confirmation for the Indiana State Police Firearms section and the Indiana Bureau of Motor Vehicles.

Maintains efficient operation of the Center's communications systems and other assigned equipment.

Must be able to recognize and contact appropriate vendors during system failures. Be able to function properly during any/all system's failures.

Provide pre-arrival instructions if necessary.

Monitor all security systems and recording devices pertaining to the operations of the Center.

Provide road and weather information upon request.

Maintains current knowledge of county, including municipalities, subdivision, streets, businesses and telephone prefixes.

Page all required fire department runs in regard to general tone, out of district, working incidents and hospital diversions.

Fax warrants and other information as requested to requesting agencies, as well as fire run reports.

Performs other related duties as may be assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In addition, you must successfully pass each phase of the hiring process:
Computer Aptitude
- Critical, Interview, Background Investigation, Psychological Exam and Medical Exam.

Town-related

Competencies:

Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers’ feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same.
Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns.
Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications…