TCG Associate

Primary Responsibilities
Daily Operations

• Pull and process orders (previous night same-day customer requests).
• Process buylists accurately and efficiently.
• Fold cards in, upload batches, and work through backlog queues.
• Perform larger inventory health projects and spot audits as assigned.
• Maintain presentation standards (cleanliness, full cases, restocked supplies).
• Ensure cards are placed correctly (bulk, binders, KKD/KKD-P, liquidation, inventory, or special cases).
• Support events as needed (promo prep, prize setup, basic player assistance).

• Handle customer-facing issues—inventory discrepancies, missing cards, substitutions—quickly and professionally.
• Email customers promptly on missing-card issues before refunds occur.
• Log recurring issues or trends for management review and process improvement.

• Collaborate with team members to ensure smooth daily workflow across orders, inventory, KKD/PKKD and FOH tasks.
• Proactively communicate blockers, inventory concerns, or system issues to management.
• Follow established procedures consistently and provide feedback when improvements are identified.

• Smooth, efficient daily operations with minimal backlog.
• Accurate and timely order fulfillment and buylist processing.
• Improved health and organization of Magic and Pokémon inventory systems.
• Positive customer feedback and reduced error rates.
• Clear, proactive communication on issues, trends, and system concerns.
• Consistent adherence to established processes and quality standards.